Terms and Conditions
Coatsava Ltd (“weâ€, “us†or “ourâ€) provides the services available on the Site to you subject to the following
terms and conditions (the “Terms and Conditionsâ€). By accessing or using the Site, you are acknowledging that you
have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
1. Privacy Policy
Please also review our Privacy Policy, which forms a part of these Terms and Conditions and governs your
visit to the Site, so that you may understand our privacy practices.
2. About Coatsava
Coatsava Ltd is the supplier of the goods.
3. Eligibility
To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under
English law you must: (a) be aged 18 or older; and (b) register on the Site; and (c) be the holder of a valid
debit/credit card.
4. Returns & Refunds
Coatsava customers are legally entitled to cancel an order within 7-14 working days of receipt of the product and
to return it for a full refund.
Coatsava guarantees your total satisfaction with our products and services. In the unlikely event that you are
unhappy with your purchase, you may return the items to us within 14 days of receipt of order and we will be happy
to exchange or refund providing the goods are returned in perfect condition in their original packaging.
Coatsava is unable to accept returns for any pieces that have been worn.
We strongly recommend that you send your order back to us via insured and recorded delivery. We regret that we cannot
accept responsibility for parcels lost in transit or refund postage costs. For all enquiries, please contact us via
email to [email protected].
5. Product Information
We will do our best to ensure that all information, descriptions, photographs and prices of products appearing on the
Site are correct at the time when the relevant information was entered onto the system. Though we aim to keep the
Site as up to date as possible, the information including product descriptions appearing on this Site may not always
reflect the product exactly at the moment you place an order.
6. Discount Codes and Offers
Only one discount code can be used per order. Our discount codes and offers only apply to full-priced product items.
Discounts are not valid for already discounted pieces from any outlet or sales page on our website.
7. Reselling of Products
The products and services available on the Site, and any samples thereof we may provide to you are for personal use
only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise
receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that
we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
8. Online Orders
When you order online you will be helped through the process by simple instructions on the Site. You may review your
order and confirm or correct it prior to finally placing your order. You place your order request for goods from the
Coatsava Ltd site by clicking on the Submit button at the end of the online order process. When you have
placed your order we will send you an email acknowledgement providing you with the details and value of your order,
which has been debited to your chosen payment method: Paypal/credit/debit card. This is not an order acceptance from
Coatsava Ltd Online. Unless we have notified you that we do not accept your order or you have cancelled your
order, our acceptance of your order and the completion of the contract between you and us will take place when we
have dispatched the goods ordered by you. To cancel your order after it has been dispatched to you, you will need to
follow the Returns Policy & Procedure (number 4 of these terms and conditions). If you require any further
information regarding your order(s) please contact Customer Services by emailing [email protected]. We may not
accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your
payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or
if we identify a product or pricing error. If for some reason we are unable to fulfill your order, we will contact
you by email or telephone.
Only one offer or discount code can be used per item, order and customer. Our online offers cannot be used in
conjunction under any circumstance.
9. Payment
You may pay using credit/debit card or PayPal. You confirm that the credit or debit card that is being used is yours.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of
your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to
a payment, we will not be liable for any delay or non-delivery.
We do not store credit card details nor do we share customer details with any 3rd parties.
10. Title to Goods
We will retain the legal ownership of the goods until full payment has been made by you and such payment has been
received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
11. Risk of Loss
Risk in the goods will pass to you upon delivery to you.
12. Delivery
We will deliver the goods following the delivery option selected by you during the order process. Any delivery
timescales quoted to you are indicative only. If some of our stock is unavailable when you place your order we will
send you the rest of the order when it is available. We do not accept any liability for delayed delivery caused by
any third party.
13. Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you
have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure. If no such
action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights
are not affected. If you have not received the entire order as detailed in the order confirmation email sent to you
when an order is received, please contact Customer Services by emailing [email protected].
14. Intellectual Property
All the content on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips,
data compilations, and software, and the compilation thereof (collectively, the “Contentâ€) is the property of
Coatsava Ltd, our affiliates, our partners or our licensors, and is protected by United Kingdom and
international copyright laws. The trademarks, logos, and service marks displayed on the Site (collectively, the
“Trademarksâ€) are the registered and unregistered marks of Coatsava Ltd, our affiliates, licensors or
partners, in the United Kingdom and other countries, and are protected by United Kingdom and international trademark
laws. All other Trademarks not owned by us, our affiliates, partners or licensors that appear on the Site are the
property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
Neither the Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied,
sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior
written consent.
15. Limited License
We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Site. This
limited license does not include the right to: (i) frame or utilise framing techniques to enclose the Site or any
portion thereof (ii) modify or download the Site or its contents (except caching or as necessary to view content);
(iii) make any use of the Site or its Content other than personal use; (iv) create any derivative work based upon
either the Site or its Content; (v) collect account information for the benefit of another party; (vi) use any meta
tags or any other “hidden text†utilising our name or the Trademarks; or (vii) use software robots, spiders,
crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable
burden or load on our infrastructure.
We also grant you a limited, revocable, and non-exclusive license to create a hyperlink to the home page of the Site
for personal, non-commercial use only. A website that links to our Site (i) may link to, but not replicate, our
Content; (ii) may not imply that we are endorsing such website or its services or products; (iii) may not
misrepresent its relationship with us; (iv) may not contain content that could be construed as distasteful, obscene,
offensive or controversial, and may contain only content that is lawful and appropriate for all ages; (v) may not
portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable
manner, or associate us with undesirable products, services, or opinions; (vi) may not use any Trademark without
express written permission; and (vii) may not link to any page of the Site other than the home page. We may, in our
sole discretion, request that you remove any link to the Site, and upon receipt of such request, you shall
immediately remove such link. Any unauthorised use by you of the Site terminates the limited license without
prejudice to any other remedy provided by applicable law.
16. Press Articles
Coatsava Ltd does not accept any responsibility whatsoever for any celebrity endorsements in the Press articles
displayed on this website. All articles have been reproduced here as they were originally printed and written by the
original publisher. Any false claims or endorsements are the responsibility of the original publisher.
17. Your Obligations and Responsibilities
In the access or use of the Site, you shall comply with these Terms and Conditions. You shall act always in
accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any
Content or services that may appear on this Site and may not impair in any way the integrity or operation of the
Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default
negligently or wilfully in any of the obligations set forth in these Terms and Conditions (including our Privacy
Policy), you shall be liable for all the losses and damages that this may cause to Coatsava Ltd, our
affiliates, partners or licensors.
18. Your Account
You warrant that the personal information which you are required to provide when you register as a customer is true,
accurate and current in all respects. See our Privacy Policy regarding the treatment of your personal information.
You are responsible for ensuring that the personal information you provide to us is up to date. If your personal
information changes then please notify us immediately by contacting Customer Services
by emailing [email protected]. Alternatively, you can update your details through the “my accountâ€
page.
You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable
measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that
occur under your account or password. If you have reason to believe that your password has become known to somebody
else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately. If you
forget your password we will reset it upon your request and send it to the email address, which you specified when
you registered.
Your account can be cancelled at any time by contacting Customer Services by emailing [email protected]. You
agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to
use.
We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and
Conditions or if we decide, in our sole discretion, that it would be in Coatsava Ltd Online’s best interests
to do so.
19. Third Party Links
We are not responsible for the content of any off-Site pages or any other Sites linked to or from the Site. Links
appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of
the referenced content, product, service, or supplier. You linking to or from any off-Site pages or other Sites is
at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of,
off-Site pages or any other Sites linked to or from the Site, nor do we assume any responsibility or liability for
the actions, content, products, or services of such pages and Sites, including, without limitation, their privacy
statements and terms and conditions. You should carefully review the terms and conditions and privacy policies of
all off-Site pages and other Sites that you visit.
20. Representations and Warranties; Limitation of Liability
The site is presented “as is.†We make no representations or warranties of any kind whatsoever, express or implied,
in connection with these terms and conditions or the site, including but not limited to warranties of
merchantability, non-infringement or fitness for a particular purpose, except to the extent such representations and
warranties are not legally excludable. You agree that, to the fullest extent permitted by applicable law, we will
not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any (a)
interruption of business; (b) access delays or access interruptions to the site; (c) data non-delivery, misdelivery,
corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with
or the presence of off-site links on the site; (e) computer viruses, system failures or malfunctions which may occur
in connection with your use of the site, including during hyperlink to or from third party sites; (f) any
inaccuracies, omissions or misleading, false or deceptive statement in the content; or (g) events beyond our
reasonable control. Further, to the fullest extent permitted by law we will not be liable for any direct, indirect,
special, incidental, or consequential damages of any kind (including lost profits) related to the site regardless of
the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of
the possibility of such damages. In no event shall our maximum aggregate liability exceed one hundred sterling as
applicable or the value of the goods ordered whichever is greater. Because some countries do not allow the exclusion
or limitation of liability for consequential or incidental damages, in such countries, our liability is limited to
the maximum extent permitted by applicable law.
21. Indemnification
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys’
fees, resulting from any third party claim, action, or demand resulting from your use of the Site. You also agree to
indemnify us for any loss, damages, or costs, including reasonable attorneys’ fees, resulting from any action you
take that imposes an unreasonable burden or load on our infrastructure.
22. Complaints
If you have any complaints or wish to discuss any matter in respect of the goods please contact Customer Service by
emailing us at [email protected].
23. Disputes
Your use of this Website and any purchase by you of any goods from Coatsava Ltd shall be governed by English
law and the parties hereto submit to the exclusive jurisdiction of the English courts.
24. General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete
and exclusive agreement between us concerning your use of or purchases on the Site, and supersede and govern all
prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these
Terms and Conditions at any time by posting the changes on the Site.
We have taken great measures to ensure that your visit to Coatsava’s website is an excellent one and that your
privacy is constantly respected. If you have any questions, comments, or concerns about our privacy practices,
please contact us by email at [email protected]. Ltd (“weâ€, “us†or “ourâ€) provides the services available on
the Site to you subject to the following terms and conditions (the “Terms and Conditionsâ€). By accessing or using
the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to
be bound by these Terms and Conditions.